Editing 🚫 Appalling Service: Closed 30 Mins Early

<br><br><br>My recent experience with this boutique was so appalling, I feel compelled to share this cautionary tale. I had planned a trip based on the posted online hours, only to arrive and find the doors locked far too early.<br>If you loved this short article and you would certainly such as to obtain more details concerning [https://www.gracequeens.com/blogs/news/the-long-fitted-blazer-that-proved-all-the-negative-reviews-wrong Read the Full Piece of writing] kindly go to our web-page. If I could put less than a 1 star, I would, they closed half hour before the website stated.<br>When I tried to politely inquire, the response from the manager and staff was unbelievably rude, dismissive, and insulting.<br>They told me to take it up with the corporation, not the store, failing to take ownership.<br>As someone who considered myself a loyal customer, this complete lack of friendly customer service means<br>I think they just lost a loyal customer.<br>I immediately felt compelled to leave a review and engage in a conversation with customer service to demand accountability for this terrible behavior.<br>Customer: I am calling about the unbelievably terrible experience I just had at your downtown location today.<br>CS Rep: I am so sorry to hear that, I understand you are upset. Could you please tell me exactly what happened at the store?<br>Customer: I drove a long way, checked your website, and arrived thirty minutes before the listed closing time, only to find the doors locked. The staff were extremely rude when I asked about the discrepancy.<br>CS Rep: That is absolutely unacceptable, and I sincerely apologize for the wasted trip and the disrespect you encountered. We take store operations and staff conduct very seriously.<br>Customer: The manager specifically was dismissive and told me that operational errors were "a corporation issue, not a store issue." That’s why I’m talking to you now.<br>CS Rep: I completely understand your frustration. That behavior is unprofessional. I will be escalating a formal complaint regarding the manager and staff conduct immediately for internal review and corrective action. We truly value your past loyalty.<br>The reason I left this review on the website is to hopefully prevent others from falling into the same trap of trusting published store hours and expecting basic respect from staff.<br><br>