Editing Stolen Dress

<br><br><br>I feel compelled to share my absolutely terrible online shopping experience as a warning to potential customers. Dealing with returns and exchanges should be simple, but with this company, it became a complete nightmare. My conclusion about the whole ordeal is that it was the<br>Unbelievably worst online experience , I sent a dress back for an exchange due to it being to small , they kept the dress & was never compensated nor did they return any of my calls or instagram comments !!!<br>After weeks of silence and frustration, I had no choice but to leave this public review and desperately try one last time to engage customer service to find out what happened to my missing item and money.<br>Customer: I am calling because I need an immediate update on my exchange (Order #12345). I returned the dress weeks ago because it was too small, and I have received absolutely no communication or compensation.<br>CS Rep: I am so sorry to hear about the frustration and silence you’ve experienced, ma’am. That is absolutely unacceptable, and I apologize that we failed to return your calls or respond to your social media messages. Let me pull up your tracking information now.<br>Customer: You need to understand that you kept the dress, and I was never compensated. I essentially paid for something I don't possess. What is your immediate solution? Are you processing a refund or shipping the correct size?<br>Should you loved this post and you would want to receive much more information about [https://www.gracequeens.com/blogs/news/the-real-glitter-test-a-three-month-review-of-the-summer-short-sleeve-sequin-blazer http://www.gracequeens.com] please visit our own website. CS Rep: I see that the return was received, but the exchange was unfortunately never processed. We failed to notify you of this issue. I am initiating a full refund for the original purchase immediately, which will take 3-5 business days. We will also include a 25% off coupon for the extreme inconvenience this caused.<br>Customer: I appreciate the refund finally being processed, but I hope this issue of completely ignoring customer outreach is addressed internally.<br>The reason I left this review on the website is to hopefully prevent others from falling into the same trap.<br><br>