Sizing Disaster

I want to share my terrible online shopping experience as a serious warning to anyone considering placing an order. I was initially excited by the affordability, but my enthusiasm quickly turned into regret because of poor policy communication and terrible sizing. I found out the hard way that while the items are
Cheap
, you must absolutely
Be careful with sizing.
To make matters worse, I discovered too late that there are
No returns on pjs
, which is exactly what I purchased. That unacceptable policy meant I was stuck with two unusable items, forcing me to immediately reach out to customer service to demand a resolution.
Customer: I received my pajama set today and the sizing is completely wrong based on your chart, they are huge. I need to return them for a full refund.
If you have any concerns regarding where by and how to use GraceQueens Summer Style, you can get hold of us at our own web-site. CS Rep: I understand your frustration with the fit, but specific items like our sleepwear are listed as final sale under our policy, meaning we cannot process a return for a refund or exchange.
Customer: That’s completely unacceptable. I didn't see that clearly stated before checkout, and the inaccurate sizing is your company's mistake, not mine. What can you actually do for me since I now have unusable items?
CS Rep: I sincerely apologize that the final sale policy wasn't clearer during your purchase. While we cannot override the no-return policy, I can offer you a one-time 15% discount code for a future purchase as compensation for this inconvenience.
Customer: A discount on potentially ill-fitting clothes doesn't resolve the issue I have right now. I just want transparency and accurate sizing information so other customers don't waste their money.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.