6 Hours Wasted: The Rudest Staff Acted Like I Was Inconveniencing Them! 🚫

I need to share my experience as a cautionary tale for anyone considering visiting this store. I saw their beautiful items online and they looked perfect, so I decided to make a huge commitment—I drove three hours just to visit the location and find my birthday dress! The online promise was totally shattered by the reality of the store visit. The staff was dismissive, and the customer service was
horrible
.
The girls that work in the store act like you're begging them something.
They didn't even greet me when I walked in. After investing so much time and effort, the atmosphere was so unwelcoming that I was so upset that I didn't even purchase the dress anymore. I felt compelled to leave this review and engage with customer service because this level of rudeness is simply unacceptable.
Customer: I am calling about the unbelievably rude experience I had in your physical store earlier today. I drove three hours specifically to buy a birthday dress, and your staff acted like I was inconveniencing them just by existing in the building.
CS Rep: I am deeply sorry to hear about your visit, especially after you made such a significant effort to travel so far. That behavior is completely unacceptable. Can you please confirm the store location and the time you were there so I can investigate this immediately?
Customer: It was the [Location name] store, around 2:00 PM. Nobody greeted me, and the entire atmosphere was dismissive. I didn’t buy the dress because of the horrible service, meaning I wasted six hours driving round trip for nothing.
CS Rep: We sincerely apologize that we failed to meet your expectations after you showed such dedication to visit us. We will absolutely address this specific training issue with the team. To make amends, I would like to offer you a 25% discount code for any online purchase, including complimentary express shipping, should you still want that beautiful birthday dress.
Customer: I appreciate the apology and the discount offer. I might take you up on the online purchase. I just needed to make sure someone in management understood how poorly customers are being treated in person.
CS Rep: Thank you for bringing this critical feedback to our attention. We hope to earn your trust back with a better experience online.
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