Ordered For My Birthday, Got A 3-Week Fabric Lie

Let my terrible online shopping experience be a cautionary tale for anyone considering ordering here. My entire encounter was summarized in my immediate conclusion:
"WORST CUSTOMER SERVICE EVER ! … ORDERED MY DRESS APRIL 12TH 2018 AND ITS MAY 1ST TODAY…. I WANTED THE DRESS FOR MY BIRTHDAY MAY 8TH AND TODAY IS THE DAY THEY DECIDE TO TELL ME THAT THEY DIDNT HAVE THE FABRIC
r>After waiting three weeks for this bombshell, I felt compelled to reach out immediately to customer service because I was so lost on how they are promoting a dress they cannot even obtain the material for. The added insult of being asked to look online for fabrics myself, followed by the ridiculo
r>"OH IT'LL TAKE 13 TO 14 BUSINESS DAY
r>for the money to get into my account, made this highly emotional exchange necessar
r>Customer: I need an explanation immediately why you waited three weeks, until May 1st, to tell me you don't have the fabric for the dress I ordered on April 12th for my birthday next wee
r>If you have any kind of questions concerning where and how to use GraceQueens Direct, you could call us at our own webpage. CS Rep: I sincerely apologize for this extreme lapse in communication regarding the unavailability of the material. That is completely unacceptable on our operational en
r>Customer: Unacceptable is an understatement! And then you had the audacity to ask me to look for replacement fabric online, and now you want me to wait 13 to 14 business days for a refund for a mista
r>y
r>made? I need that money back no
r>CS Rep: I understand your frustration with the refund timeline. While 13 to 14 business days is standard processing dictated by our bank, I will immediately escalate this to our finance department to see if we can expedite the transactio
r>Customer: You better. If that money isn't returned within a few business days, I'll be forced to take external action. I need a confirmation of the expedited refund process toda
r>The reason I left this review on the website is to hopefully prevent others from falling into the same tra
r>p>