Worst Unboxing Ever: Missing Item

My holiday shopping turned into a disaster. I wanted to share this experience as a cautionary tale for anyone thinking of ordering online, especially for a special occasion. When I finally opened the package my girlfriend ordered for Christmas, the reality was shocking. Not only was a hat missing entirely, but the quality of the item we
did
receive was repulsive. My immediate thought was, "Gf ordered a couple of hats for Christmas and upon opening package a hat was missing. On top of that one of the hats had a doodoo stain right on the uv!" I was incredibly disappointed and felt compelled to reach out to customer service immediately, hoping they could salvage this horrible situation.
Customer: I need help immediately regarding order #3345. This was supposed to be a Christmas surprise, and the package was a complete mess.
CS Rep: I am so sorry to hear that, especially during the holidays. Can you tell me exactly what happened with your shipment?
Customer: What happened? A hat is missing completely, but worse, the one we did get has a horrible stain. I mean, it literally looks like a "doodoo stain right on the uv!" This is unacceptable, and frankly, disgusting.
CS Rep: That is absolutely mortifying, and I sincerely apologize that an item in that condition was shipped. We definitely need to fix this. Did you receive a confirmation email detailing two hats?
Customer: Yes, two hats were ordered, and only one arrived, which is unusable. Our initial experience was already labeled as "They were also not helpful when contacted. Very disappointed! :(" I need both hats replaced and shipped correctly this time.
CS Rep: I understand completely. We will personally verify the replacement items, expedite a new shipment of two hats, and include a prepaid label for you to return the stained hat. We will email tracking shortly, and I guarantee these will be correct.
If you have any inquiries with regards to where and how to use oePPeo Fashion, you can contact us at our own web page. The reason I left this review on the website is to hopefully prevent others from falling into the same trap.